Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. 

Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session, a refusal of any and all services in the future, and a report to be filled with the appropriate law enforcement office(s) . 

You will be charged a $800 IBP Fee, the full service fee, plus 50% gratuity regardless of the length of your session. 

Treat your therapist with respect and dignity and you will be treated the same in return.

Cancellation Policy

We respectfully ask that you provide us with 24 hour notice prior to your appointment time of any schedule changes or cancellation requests.

Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need.

For this reason, you will be charged 50% of the service amount for appointments cancelled less the 24 hours prior.

We reserve the right to require a credit card number to book appointments so that appropriate fees may be charged if a late cancellation does occur.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session.

Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather or unforeseen circumstances and we ask you to do the same. Please do not risk your own safety trying to make your appointment.

Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy

We request that you arrive 10 minutes prior to your appointment to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you inform us if this ever occurs so we can do our best to accommodate you.

Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late.

For this reason, arriving 15 mins after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival.

If it is 15 minutes past the start time of your appointment and I have not heard from you, or you will not arrive within 15 minutes of the start time of your appointment it is considered a “no show” and the appropriate “cancellation/no show” fee(s) will apply to cover for the reserved appointment time.

No Call No Show Policy

Clients who miss their appointments without prior notification will be charged in full for the scheduled service. When you miss your appointment with me, I lose your business and the potential business of other clients who could have scheduled an appointment at the same time.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation please note that I require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

Package and Bundle Policy

Packages and bundles are a one-time payment non-refundable or transferable must be claimed within 180 days from purchase date. Unfortunately, at this time Lavender & Waves does not allow packages to be shared between clients. You are more than welcome to purchase for a friend or family. Gift certificate will be attached once you purchase.

GRATUITY

Gratuity is appreciated.

Methods of payment accepted include: cash, credit card, and Zelle.