Privacy Policy
Effective Date: April 16, 2026
Business Name: Lavender & Waves, LLC
Website: Www.lavenderandwaves.com
Contact Email: Hello@lavenderandwaves.com
Address: 3620 Kirkwood Hwy Suite 207 Wilmington, DE 19808
1. Introduction
Lavender & Waves, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
By using our website or services, you agree to this Privacy Policy.
2. Information We Collect
Personal Information
Name
Birthday
Email address
Phone number
Billing and payment details
Appointment and service preferences
Health Information (Voluntarily Provided)
Intake forms
Health conditions relevant to massage services
Automatically Collected Information
IP address
Browser type and device information
Pages visited and time spent on the site
Referral sources and interactions
3. How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide massage and wellness services
Process payments securely
Communicate with you regarding services or inquiries
Send marketing emails (with your consent)
Improve website functionality and SEO performance
Comply with legal obligations
4. Email Marketing
If you opt in to receive emails, we may send:
Promotions and special offers
Newsletter, wellness tips, and updates
Appointment reminders
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
We comply with applicable email marketing laws, including the CAN-SPAM Act.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Support marketing and SEO efforts
You can control or disable cookies through your browser settings.
6. Analytics and SEO Tools
We may use third-party tools such as:
Google Analytics
Squarespace Analytics
Classpass Analytics
These tools collect data such as pages visited, time spent on the site, and traffic sources. This information helps us improve website performance and optimize search engine visibility.
7. Payment Processing
We use secure third-party payment processors such as:
Square
Zelle, Venmo, or Cash App
Classpass
These providers process your payment information securely. We do not store full credit card details on our servers.
8. Sharing Your Information
We do not sell your personal information.
We may share your information with:
Service providers (booking systems, email platforms, analytics tools, payment processors)
Legal authorities when required by law
All third parties are required to maintain the confidentiality and security of your information.
9. Data Security
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure.
10. Data Retention
We retain your information only as long as necessary to:
Provide services
Comply with legal, tax, and business obligations
Resolve disputes
11. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Withdraw consent for marketing
To make a request, contact us at Hello@lavenderandwaves.com.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
14. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA.
Your Rights Include:
Right to know what personal data we collect and how we use it
Right to request deletion
Right to correct inaccurate information
Right to opt out of the sale or sharing of personal information
Right to limit use of sensitive personal data
Right to non-discrimination
Categories of Data Collected:
Identifiers (name, email, phone)
Customer records (appointments, billing)
Internet activity (analytics data)
Health information (voluntarily provided)
How to Exercise Your Rights:
Contact us at:
Email: Hello@lavenderandwaves.com
We will verify and respond within legally required timeframes.
Do Not Sell or Share My Personal Information:
We do not sell personal data. To make a request regarding data sharing, contact us using the information above.
15. International Privacy Rights (GDPR)
If you are located in the EEA, UK, or similar jurisdictions, you have rights under the GDPR.
Legal Bases for Processing:
Consent (email marketing)
Contract (appointments/services)
Legitimate interests (website improvement, analytics)
Legal obligations
Your Rights:
Access your data
Correct or update your data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
File a complaint with a data protection authority
International Transfers:
Your data may be processed in the United States with appropriate safeguards in place.
16. Cookie Consent
Depending on your location, you may see a cookie consent banner allowing you to:
Accept all cookies
Reject non-essential cookies
17. Sensitive Information
If you provide health-related information:
It is collected only with your consent
Used solely to deliver safe and effective services
Not shared without permission unless required by law
18. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
19. Contact Us
If you have any questions about this Privacy Policy, please contact:
Lavender & Waves, LLC
Email: Hello@lavenderandwaves.com
Address: 3620 Kirkwood Hwy Suite 207 Wilmington, DE 19808